How can we help you today?
Payment:
Need Supply Co. accepts the following forms of payment:
Visa
Mastercard
American Express
Discover
PayPal
* A 5% sales tax is only applicable to merchandise shipped to a Virginia address.
Order Status:
You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.
Shipping and Handling:
Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are shipped the same day. Orders placed after 12:00 pm EST or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).
Rates:
United States
| Standard | 1-5 business days | $7.95 |
| Free Standard | 1-5 business days | Orders of $50 or more |
| 2 Day Air | 2 business days | $15.00 |
| Next Day Air | 1 business day | $30.00 |
Notice
Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail.
In-Store Pickup
We offer In-Store Pickup as an option for our local customers. Simply select In-Store Pickup at Checkout and one of our store associates will give you a phone call when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.
International:
| USPS First-Class Mail (No Tracking) | 7-14 business days | $15.00 |
| USPS Priority Mail | 6-10 business days | $25.00 |
| USPS Express Mail † | 3-5 business days | $40.00 |
Notice
USPS First Class Mail does not provide tracking information and is uninsured. If you would like to be able to track the progress of your shipment, please select either the Priority or Express Mail option. Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
† USPS Express Mail is not available to Russia and Ukraine.
Sizing:
Women’s Sizes
| Size | Denim | Waist | Hips | Bust |
| XS/0 | 24 | 23-25” | 33-35” | 31-32” |
| S/2 | 25-26 | 25-27” | 35-37” | 32-34” |
| S/4 | 27-28 | 27-29.5” | 37-39.5” | 34-36” |
| M/6 | 29 | 29.5-31” | 39.5-41” | 36-38.5” |
| M/8 | 30 | 31-32.5” | 41-42.5” | 38.5-40” |
| L/10 | 31-32 | 32.5-34.5” | 42.5-44.5” | 40-41.5” |
Women’s Shoe Size Conversion
| US | EURO | UK | JAPAN |
| 5 | 35 | 2.5 | 21.5 |
| 5.5 | 35.5 | 3 | 22 |
| 6 | 36 | 3.5 | 22.5 |
| 6.5 | 36.5 | 4 | 23 |
| 7 | 37 | 4.5 | 23.5 |
| 7.5 | 37.5 | 5 | 24 |
| 8 | 38 | 5.5 | 24.5 |
| 8.5 | 38.5 | 6 | 25 |
| 9 | 39 | 6.5 | 25.5 |
| 9.5 | 39.5 | 7 | 26 |
| 10 | 40 | 7.5 | 26.5 |
Men’s Shoe Size Conversion
| US | EURO | UK | JAPAN |
| 8 | 41 | 7.5 | 26 |
| 8.5 | 41-42 | 8 | 26.5 |
| 9 | 42 | 8.5 | 27 |
| 9.5 | 42-43 | 9 | 27.5 |
| 10 | 43 | 9.5 | 28 |
| 10.5 | 43-44 | 10 | 28.5 |
| 11 | 44 | 10.5 | 29 |
| 11.5 | 44-45 | 11 | 29.5 |
| 12 | 45 | 11.5 | 30 |
Men’s Tops
| Size | Chest | Shoulder | Sleeve |
| S | 17-18.5” | 16.5-17” | 33” |
| M | 19-20” | 18-18.5” | 34” |
| L | 20.5-21.5” | 19-19.25” | 35” |
| XL | 22-23” | 19.5-20” | 36” |
Men’s Pants and Denim
| Size (US) | Waist | Waistband (lying flat) |
| 28 | 30” | 15” |
| 29 | 31” | 15.5” |
| 30 | 32” | 16” |
| 31 | 33” | 16.5” |
| 32 | 34” | 17” |
| 33 | 35” | 17.5” |
| 34 | 36” | 18” |
| 36 | 38” | 19” |
Please note: this size chart is a general guide to compare various size scales. As each brand varies in sizing and cut please contact help@needsupply.com with specific sizing questions.
Gift Cards:
Need Supply Co. Online Gift Cards can be purchased and emailed to your friends and family. These are available in varying amounts and can be found by clicking here. Online Gift Cards are only redeemable online and cannot be used for purchases at our Carytown store. Store Gift Cards are available and can be be purchased at our Carytown store.
To use your Need Supply gift card you must be logged in to your account. Enter your code into the "Gift Card" section found on the left hand side of the screen. Once you enter your code the Gift Card amount will be applied to your account as Merchandise Credit, available for you to use on any following transactions. During your next checkout process you will be asked if you would like to apply your Merchandise Credit to your order.
Returns and Exchanges:
Returns
If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online merchandise credit or refund less the shipping charges. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Bathing suits and underwear are final sale and are not eligible for return or exchange. Shoes should be returned with the original shoe box, free of damage and postal labels. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.
Domestic Returns
A pre-paid SmartLabel by Newgistics has been included with your package to make your return process easier. If for some reason a label was not included with your shipment, you can create your own SmartLabel.
- Make sure to include the original invoice or returns form with your return.
- No postage is required and a return shipping cost of $6.95 will be deducted from your refund or billed to your credit card.
- Track your SmartLabel return status here: http://needsupply.com/trackmyreturn
Please note: You may also send a return without a SmartLabel via any other trackable service at your expense.
International Returns
International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.
Make sure to include your invoice or returns form when mailing your return to the address below:
Need Supply Co.
Returns Department
3100 West Cary Street
Richmond, VA 23221
Local Returns
As an added convenience to our local customers, we will be happy to issue an exchange or store credit for your online purchase at the Carytown store. Any exchange or store credit will be given in compliance with our current in-store return policy, which requires a receipt for the original price paid within 30 days of date of purchase for any non-sale items returned in their original condition.
Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
Affiliate Program:
If you are interested in joining the Need Supply Co. affiliate program please email affiliates@needsupply.com.
Need more help?
Please feel free to contact us with any questions.
Email
help@needsupply.com
Phone
804 767-1825
Customer Service Hours (Eastern Standard Time)
Mon. – Fri 9 am - 5 pm
For help regarding our Carytown shop contact us here:
Phone
804 355-5880
Store Hours (Eastern Standard Time)
Mon. – Sat. 11 am - 7 pm
Sun. 11 am - 6 pm