0

Help

How can we help you today?

I want to...
See information about payment methods
Check my order status
Find out when my order will ship
See domestic shipping rates
See international shipping rates
Learn more about gift cards
Return or exchange an item I ordered
Become a store affiliate
Ask for help with something else

Payment:

Need Supply Co. accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

* A 5% sales tax is only applicable to merchandise shipped to a Virginia address.


Order Status:

You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.


Shipping and Handling:

Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are shipped the same day. Orders placed after 12:00 pm EST or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: at this time Saturday delivery is not available.


Rates:

United States

Standard 3-7 business days $7.95
Free Standard 3-7 business days Orders of $75 or more
Expedited 2-3 business days $4.95 on orders of $75 or more
Two Day 2 business days $15.00
Next Day 1 business day $30.00

Notice

Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail.

In-Store Pickup

We offer In-Store Pickup as an option for our local customers. Simply select In-Store Pickup at Checkout and one of our store associates will give you a phone call when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.


International:

Standard (No Tracking) 7-14 business days $15.00
Priority 6-10 business days $25.00
Express † 3-5 business days $40.00

Notice

International Standard does not provide tracking information and is uninsured. If you would like to be able to track the progress of your shipment, please select either the Priority or Express option. Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by DHL or USPS and are not necessarily guaranteed.

† International Express is not available to Czech Republic, Russia and Ukraine.


Sizing:

Women’s Sizes

Size Denim Waist Hips Bust
XS/0 24 23-25” 33-35” 31-32”
S/2 25-26 25-27” 35-37” 32-34”
S/4 27-28 27-29.5” 37-39.5” 34-36”
M/6 29 29.5-31” 39.5-41” 36-38.5”
M/8 30 31-32.5” 41-42.5” 38.5-40”
L/10 31-32 32.5-34.5” 42.5-44.5” 40-41.5”

Women’s Shoe Size Conversion

US European UK Japan
5 35.5 3 21.5
5.5 36 3.5 22
6 36.5 4 22.5
6.5 37 4.5 23
7 37.5 5 23.5
7.5 38 5.5 24
8 38.5 6 24.5
8.5 39 6.5 25
9 39.5 7 25.5
9.5 40 7.5 26
10 40.5 8 26.5
10.5 41 8.5 27

Men’s Shoe Size Conversion

US EURO UK JAPAN
8 41 7.5 26
8.5 41-42 8 26.5
9 42 8.5 27
9.5 42-43 9 27.5
10 43 9.5 28
10.5 43-44 10 28.5
11 44 10.5 29
11.5 44-45 11 29.5
12 45 11.5 30

Men’s Tops

Size Chest Shoulder Sleeve
S 17-18.5” 16.5-17” 33”
M 19-20” 18-18.5” 34”
L 20.5-21.5” 19-19.25” 35”
XL 22-23” 19.5-20” 36”

Men’s Pants and Denim

Size (US) Waist Waistband (lying flat)
28 30” 15”
29 31” 15.5”
30 32” 16”
31 33” 16.5”
32 34” 17”
33 35” 17.5”
34 36” 18”
36 38” 19”

Please note: this size chart is a general guide to compare various size scales. As each brand varies in sizing and cut please contact help@needsupply.com with specific sizing questions.


Gift Cards:

Need Supply Co. Online Gift Cards can be purchased and emailed to your friends and family. These are available in varying amounts and can be found by clicking here. Online Gift Cards are only redeemable online and cannot be used for purchases at our Carytown store. Store Gift Cards are available and can be be purchased at our Carytown store.

To use your Need Supply gift card you must be logged in to your account. Enter your code into the "Gift Card" section found on the left hand side of the screen. Once you enter your code the Gift Card amount will be applied to your account as Merchandise Credit, available for you to use on any following transactions. During your next checkout process you will be asked if you would like to apply your Merchandise Credit to your order.


Gifts:

If you would like to send your purchase as a gift you can select to add a gift message at checkout. We will include a card with your message and ship your order with a gift receipt.


Returns and Exchanges:

Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Bathing suits and underwear are final sale and are not eligible for return or exchange. Shoes should be returned with the original shoe box, free of damage and postal labels. Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Domestic Returns

If you wish to return or exchange items from your online order, please complete the Returns Form and include it with your return shipment. We offer a Newgistics SmartLabel® to make the returns process easier. When using this label, a handling and processing fee of $7.95 is required and will be deducted from your refund.

  • Create your Newgistics SmartLabel® here
  • Print your label and attach to the outside of the package
  • Drop off your package at the nearest USPS location
  • You can track your SmartLabel® return here: http://needsupply.com/trackmyreturn

Please note: You may also send returns back to us at the address below using any other trackable method, at your expense.

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to print out and include our Returns Form when mailing your return to the address below:

Need Supply Co.

Returns Department

1600 Belleville Street
Richmond, VA 23230

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.


Coupon Codes:

Coupon codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount applied before shipping, handling, and tax.


Affiliate Program:

If you are interested in joining the Need Supply Co. affiliate program please email affiliates@needsupply.com.


Need more help?

Please feel free to contact us with any questions.

Email
help@needsupply.com

Phone
804.355.4383

Customer Service Hours (Eastern Standard Time)
Mon. – Fri. 9 am - 5 pm

For help regarding our Carytown shop contact us here:

Phone
804.355.5880

Store Hours (Eastern Standard Time)
Mon. – Sat. 11 am - 7 pm
Sun. 11 am - 6 pm