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See information about payment methods
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Get Your Gifts by Christmas (Wednesday, December 24th delivery)

United States:
Place your Standard shipping order by 12:00pm EST December 22

International:
Place your Standard order by 12:00pm EST December 9
Place your Express order by 12:00pm EST December 15

* Please contact us if you have any questions about holiday deliveries. Dates are based on transit times provided by carriers. Excludes APO/FPO, Alaska, and Hawaii. International orders may experience customs delays.

Payment:

Need Supply Co. accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

* A 5% sales tax is only applicable to merchandise shipped to a Virginia address.


Order Status:

You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.


Shipping and Handling:

Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are shipped the same day. Orders placed after 12:00 pm EST or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: at this time Saturday delivery is not available.


Rates:

United States

Standard 3-7 business days $7.95
Free Standard 3-7 business days Orders of $75 or more
Expedited 2-3 business days $4.95 on orders of $75 or more
Two Day 2 business days $15.00
Next Day 1 business day $30.00

Notice

Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail.

In-Store Pickup

We offer In-Store Pickup as an option for our local customers. Simply select In-Store Pickup at Checkout and one of our store associates will give you a phone call when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.


International:

Standard (No Tracking) 7-14 business days $15.00
Priority 6-10 business days $25.00
Express † 3-5 business days $40.00

Notice

International Standard does not provide tracking information and is uninsured. If you would like to be able to track the progress of your shipment, please select either the Priority or Express option. Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by DHL or USPS and are not necessarily guaranteed.

† International Express is not available to Czech Republic, Russia and Ukraine.


Sizing:

Women’s Sizes

Size Denim US UK Australia France Italy Japan Denmark China (Tops) China (Bottoms)
XXS 24 0 4 4 32 36, 38 3 32 155/76A 155/64A
P/XS 25, 26 2 6 6 34 38 5 34 160/80A 160/66A
S 27, 28 4 8 8 36 40 7 36 165/84A 165/68A
M 29, 30 6 10 10 38 42 9 38 170/88A 170/70A
L 30 8 12 12 40 44 11 40 175/92A 175/72A

Women’s Shoe Size Conversion

US Europe UK Japan
5 35.5 3 21.5
5.5 36 3.5 22
6 36.5 4 22.5
6.5 37 4.5 23
7 37.5 5 23.5
7.5 38 5.5 24
8 38.5 6 24.5
8.5 39 6.5 25
9 39.5 7 25.5
9.5 40 7.5 26
10 40.5 8 26.5
10.5 41 8.5 27

Men’s Shoe Size Conversion

US Europe UK Japan
8 41 7.5 26
8.5 41-42 8 26.5
9 42 8.5 27
9.5 42-43 9 27.5
10 43 9.5 28
10.5 43-44 10 28.5
11 44 10.5 29
11.5 44-45 11 29.5
12 45 11.5 30

Men’s Shirts, Sweaters & Sweatshirts

Size UK/US Collar Europe Italy France Japan Australia China
XS 14.5 37 44 36 37 14.5 165/88A
S 15 38 46 38 38 15 170/92A
M 15.5 39 48 39 39 15.5 175/96A
L 16 41 50 41 41 16 180/100A
XL 16.5 42 52 42 42 16.5 185/104A

Men's Outerwear, Suits & Blazers

Size UK/US Europe France Italy Japan Australia China
XS 34 44 44 44 S 34 165/88A
S 36 46 46 46 36 170/92A
M 38 48 48 48 M 38 175/96A
L 40 50 50 50 L 40 180/100A
XL 42 52 52 52 42 185/104A

Men’s Pants, Shorts & Underwear

Size UK/US Waist France Italy Japan Australia China
XS 28,29 28,29 165/74A, 78A
S 30,31 38 46 S 30,31 170/82A, 86A
M 32,33 40 48 M 32,33 175/90A, 94A
L 34 42 50 L 34 180/98A
XL 36 44 52 XL 36 185/102A

Please note: this size chart is a general guide to compare various size scales. As each brand varies in sizing and cut please contact help@needsupply.com with specific sizing questions.


Gift Cards:

Need Supply Co. Online Gift Cards can be purchased and emailed to your friends and family. These are available in varying amounts and can be found by clicking here. Online Gift Cards are only redeemable online and cannot be used for purchases at our Carytown store. Store Gift Cards are available and can be be purchased at our Carytown store.

To use your Need Supply gift card you must be logged in to your account. Enter your code into the "Gift Card" section found on the left hand side of the screen. Once you enter your code the Gift Card amount will be applied to your account as Merchandise Credit, available for you to use on any following transactions. During your next checkout process you will be asked if you would like to apply your Merchandise Credit to your order.


Gifts:

If you would like to send your purchase as a gift you can select to add a gift message at checkout. We will include a card with your message and ship your order with a gift receipt.


Returns and Exchanges:

Holiday Returns

We are happy to extend our return policy through January 31, 2015 on items purchased from November 10, 2014 through December 25, 2014.  If you are returning a gift, it can be returned for an online merchandise credit.

Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Bathing suits and underwear are final sale and are not eligible for return or exchange. Shoes should be returned with the original shoe box, free of damage and postal labels. Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Domestic Returns

If you wish to return or exchange items from your online order, please complete the Returns Form and include it with your return shipment. We offer a Newgistics SmartLabel® to make the returns process easier. When using this label, a handling and processing fee of $7.95 is required and will be deducted from your refund.

  • Create your Newgistics SmartLabel® here
  • Print your label and attach to the outside of the package
  • Drop off your package at the nearest USPS location
  • You can track your SmartLabel® return here: http://needsupply.com/trackmyreturn

Please note: You may also send returns back to us at the address below using any other trackable method, at your expense.

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to print out and include our Returns Form when mailing your return to the address below:

Need Supply Co.

Returns Department

1600 Belleville Street
Richmond, VA 23230

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.


Coupon Codes:

$50 off $200 offer applies to any order totaling $200+ before tax and shipping. Upon return of any portion of your order, a proportionate portion of discount will be lost.

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount applied before shipping, handling, and tax. Some exclusions may apply.

One use per customer. In-store and online. Ends 11/25/14.


Affiliate Program:

If you are interested in joining the Need Supply Co. affiliate program please email affiliates@needsupply.com.


Need more help?

Please feel free to contact us with any questions.

Email
help@needsupply.com

Phone
804.355.4383

Customer Service Hours (Eastern Standard Time)
Mon. – Fri. 9 am - 5 pm

For help regarding our Carytown shop contact us here:

Phone
804.355.5880

Store Hours (Eastern Standard Time)
Mon. – Sat. 11 am - 7 pm
Sun. 11 am - 6 pm