Coronavirus (COVID-19) Update | Need Supply Co.

Friends,

We sincerely hope this finds you safe and healthy. As COVID-19 continues to impact more people around the world, we'd like to share steps we're taking to protect you, our staff, and our community.

Across our business, we've increased the frequency and extent of our cleaning and sterilization procedures, especially for all high-touch areas and surfaces. We require all employees to stay at home if they are feeling unwell and recently implemented an emergency sick leave policy to support them. Additionally, we're following social distancing recommendations, and employees who can work from home are doing so.

At the same time, we're continuing to serve the needs of our community safely. Although our store in Richmond is temporarily closed to the public, we will continue to fulfill online orders.

It's easy to overlook that Need Supply Co. is a small business. Founded in 1996, we are–and always have been–that neighborhood shop where you discover what's new and find community among like-minded individuals. If you're staying indoors, thank you. We hope needsupply.com can continue to provide a sense of community, or anything else that brings you comfort, during this stressful time.

As the situation is rapidly evolving, we are carefully following guidelines and best practices from the CDC, WHO, and other national health agencies. If our plans change, we'll keep you informed as we continue to prioritize the health and safety of our community above all else.

Thank you for your patience and continued support.

Stay safe.

Payment

Need Supply Co. accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • China UnionPay
  • Discover
  • Diners Club
  • PayPal

* Sales tax is only applicable to merchandise shipped to an Australia, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington State, West Virginia, Wisconsin, or Wyoming

Order History

If you have a registered account, you can always view your order details by clicking on My Account Page . We would be happy to help you cancel or update your order’s address information prior to your order shipping, please contact us so we can assist you. Note: We can not make specific changes to items within an order.

Shipping and Handling

Please note: Due to increased order volume and the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays.

Typically, orders placed Monday through Friday (excluding holidays) are shipped within 1-2 business days. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Saturday delivery is currently not available.

Rates

United States

Method Transit Time Cost
Standard 3-7 business days $10.00
Two Day 1-2 business days $20.00
Next Day 1 business day $30.00

Notice

Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail. Please note transit times above are provided by USPS and UPS and are not necessarily guaranteed.

In-Store Pickup

We offer free In-Store Pickup as an option for our local Richmond customers. Simply select In-Store Pickup at Checkout and one of our store associates will give you a phone call when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.

International

Method Transit Time Cost
Priority 6-10 business days $40.00

Notice

When shipping to international addresses, you will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated above are provided by UPS and USPS, and are not necessarily guaranteed.

International Rejection Notices

Please note: International packages that are refused or abandoned will not be eligible for any type of reimbursement or reshipment.

Sizing

Women’s Apparel Size Guide

Size Denim US UK / AU FR / ES DK / DE IT JP KOREA CHINA (Tops) CHINA (Bottoms)
XXS 24 / 25 0 4 32 30 36 3 - 155 / 76A 155 / 64A
XS 25 / 26 2 6 34 32 38 5 44 160 / 80A 160 / 66A
S 26 / 27 4 8 36 34 40 7 55 165 / 84A 165 / 68A
M 27 / 28 6 10 38 36 42 9 66 170 / 88A 170 / 70A
L 28 / 29 8 12 40 38 44 11 77 175 / 92A 175 / 72A
XL 30 10 14 42 40 46 13 88 180 / 96A 180 / 74A

Women’s Shoe Size Conversion Chart

Japan USA UK EU
22.0cm 5 2.5 34.5
22.5cm 5.5 3 35
23.0cm 6 3.5 36
23.5cm 6.5 4 36.5
24.0cm 7 4.5 37
24.5cm 7.5 5 38
25.0cm 8 5.5 38.5
25.5cm 8.5 6 39
26.0cm 9 6.5 40
26.5cm 9.5 7 40.5
27.0cm 10 7.5 41

Women’s Measurement Guides

Dresses & Jumpsuits
  • Women's Dress Measurement Guide
  • Women's Jumpsuit Measurement Guide
Shirts
  • Women's Alternate Shirt Measurement Guide
  • Women's Shirt Measurement Guide
Outerwear & Long-sleeve Shirts
  • Women's Outerwear Measurement Guide
  • Women's Long-sleeve Shirt Measurement Guide
Swim & Intimates
  • Women's Swimsuit Measurement Guide
  • Women's Intimate Top Measurement Guide Women's Intimate Bottom Measurement Guide

Men’s Apparel Size Guide

Size UK/US Chest AU FR / IT JP KOREA CHINA
XS 34 84 44 1 90 170 / 88A
S 36 87 46 2 100 175 / 92A
M 38 90 48 3 100 180 / 96A
L 40 93 50 4 105 185 / 100A
XL 42 96 52 5 110 190 /104A

Men’s Shoe Size Conversion Chart

Japan USA UK EU
24.0cm 6 5 38.5
24.5cm 6.5 5.5 39
25.0cm 7 6 40
25.5cm 7.5 6.5 40.5
26.0cm 8 7 41
26.5cm 8.5 7.5 41.5
27.0cm 9 8 42
27.5cm 9.5 8.5 42.5
28.0cm 10 9 43
28.5cm 10.5 9.5 43.5
29.0cm 11 10 44
29.5cm 11.5 10.5 44.5
30.0cm 12 11 45

Men’s Measurement Guides

Long-sleeve Shirts & Sweaters
  • Men's Shirt Measurement Guide
  • Men's Sweater Measurement Guide
Outerwear
  • Men's Outerwear Measurement Guide
  •  
Pants & Shorts
  • Men's Shorts Measurement Guide
  • Men's Pants Measurement Guide

Please note: this size chart is a general guide to compare various size scales. As each brand varies in sizing and cut, please contact help@needsupply.com with specific sizing questions.

Gift Cards

PLEASE NOTE: Online Gift Cards are not currently available for purchase online. We are working to resolve the issue. Store Gift Cards are available and can be be purchased at our Carytown store.

Returns and Exchanges

Return Policy

All items marked with Final Sale messaging on the item page at the time of purchase are not eligible for refund, exchange or store credit, no exceptions. Any Final Sale items returned will be returned to the customer at their expense. We accept returns for refund or exchange, solely for items damaged in transit.

To be eligible for a refund or exchange, you must email us within 7 days of receiving the product with photographs at help@needsupply.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Pricing

Sale Price Adjustment

Need Supply Co offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to the original form of payment. Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

Price Match Policy

Need Supply Co will match the price of non-sale styles available on other websites. If a better price is found, please email us a link and we will adjust your order and match the price. The exact style, color and size must be available at the lower price when submitting the request. Style must be represented on a website located and shipping from within the United States which sells clothing in US dollars. We do not match other website’s promotions or promotional discounts. Requests can be made when placing your order or within Need Supply Co's 14 day return window.

Coupon Codes

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

Affiliate Program

If you are interested in joining the Need Supply Co. affiliate program please visit Affiliates.

Website Accessibility

Need Supply is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1.844.516.4704 or email help@needsupply.com. Be sure to include “Accessibility” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. In addition, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

TLS 1.1/1.2 Support

If you would like to continue using Internet Explorer 8, 9, and 10 to access secure pages (HTTPS) after February 28, 2018, please change the following Internet Explorer browser settings:

  • Open Internet Explorer
  • Click the Tools menu (gear icon) and choose Internet Options
  • Click the Advanced tab
  • Scroll down to the Security section
  • Uncheck “Use SSL 2.0” and “Use SSL 3.0” or confirm they are unchecked
  • Check “Use TLS 1.0”, “Use TLS 1.1”, and “Use TLS 1.2” (if available) or confirm they are checked
  • Click OK to save your settings
  • Close and restart Internet Explorer

Note it is important to check consecutive TLS versions. Not selecting consecutive TLS versions (for example, checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors.

Need more help?

Please feel free to contact us with any questions.

Email
help@needsupply.com

Phone
1.844.516.4704

Customer Service Hours
Monday–Friday 9am–4pm ET
Saturday-Sunday CLOSED